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Cancellation Policy

Cancellation Policy (Version 05/2014)


Right to Cancellation
You have the right to cancel this contract within 14 days without reason. The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier, has taken physical possession of the goods or last goods for partial deliveries.
To exercise your right of cancellation, you must clearly notify us (e.g. by letter sent by post, fax or email) of your decision to cancel this contract. Cancellation must be sent to:

Prespo GmbH & Co. KG, Manfred Brandl
Kerneigenstraße 4b
84384 Wittibreut, Germany
Phone: +49 (0)8574 912772
Fax: +49 (0)8574 912773
Email: info@prespo.de.

In order to observe the cancellation period, you must inform us of exercising your right to cancel the contract before the cancellation deadline.

Effects of Cancellation
Should you cancel this contract, we shall return all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, lowest standard delivery price), immediately and within 14 days from the date on which we receive your cancellation notice of this contract. We shall use the same method of payment which you used for the initial transaction for reimbursement, unless you explicitly agreed otherwise. In such a case, you shall not be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever date is the earliest.
You are required to return or deliver the goods promptly to us and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is considered as having been met when the goods have been returned before the deadline of 14 days. You bear the direct cost of returning the goods. Should it not be possible to return the goods due to their state, we shall collect them at our expense.

You shall only need to bear the cost for any diminished value of the goods, should the loss in value be determined, upon inspection of the state, nature and function, to be a result of improper handling by you.

In order to best use your feedback in our efforts to provide the best possible quality, we ask that you please indicate the reason for your return. You are not legally obligated to do so.

Your Prespo team
and Manfred Brandl